Traditional and original French board games for the whole family
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Frequently asked questions
1

How to change my information (email address, phone)?

To do this, you must log in to your customer account. In this space, you will be able to modify your password and your email and to act on your delivery and billing information. If you encounter a problem, do not hesitate to contact us using our contact form.
2

How to find a product in the shop of your website?

To search for a product, you can use the search bar at the top right of the page. You fill in the first letters of your product and the correspondences will appear. However, if you do not find a product, we invite you to contact us using our contact form.
3

I signed up and made an order but did not receive a confirmation e-mail ... What should I do?

Depending on the webmail you use, it is possible that emails sent by our website www.robinredgames.com are passed to your spam folder. It is important then to add to your whitelist (white list), the email address noreply@robinredgames.com. Thus, you are sure to receive all our future mails directly in your inbox.
4

I encounter a problem on your website, what to do?

If by browsing our website or trying to place an order, you find yourself facing a beug or a problem of operation, you can contact us. For this several choices are available to you:

- E-mail, using our contact form.
- Or by phone, by calling us on +33 9 67 30 51 94.
5

Where can I consult the status of my order?

To consult the progress of your order, two possibilities are available to you:
1. Go to the "Orders" tab of your customer account. You will then be able to consult all the orders made on our website. The status of your order is then specified for each of them.
2. In your mailbox, you can also check the status of your orders. After each step of your order (validation, shipping, delivery), you will receive an email informing you of the progress status of it.

Finally, to allow you to track your order after shipping, a tracking address will be sent to you by email.
6

What are the delivery times ?

Delivery times are 2 to 3 working days after confirmation of shipment throughout the French metropolitan area. For foreigners and dom / tom, shipping is made 1 business day after receipt of payment. The delivery period then depends on the delivery country chosen.
7

What are the shipping costs on your website?

Shipping costs are free on the website if you live in Metropolitan France. Indeed, if you live in a Dom-tom or abroad, the shipping costs will be charged in addition to the amount of your basket.